We are ISO9001 Certified
REPLACEMENT OR REFUND GUARANTEE;
In the extremely rare event that any components you purchase from Phoenix Components are not of the required standard, that is to say they don't work electronically to manufacturers specifications, simply return them to Phoenix Components within 60 days of purchase for replacement or refund.
Whether you require obsolete, shortage, or day-to-day components, RoHs compliant products or Military specification, when you work with Phoenix Components you will benefit from knowing we stand behind our parts, unlike our competitors who offer only a 30 day guarantee.
Delivery guarantee and order tracking
You are given a firm dispatch date along with UPS tracking number so you can monitor the dispatch of your delivery… you can request an e-mail or fax every time a shipment is dispatched, with the delivery tracking number and delivery date.
Quality and ESD checked shipments
Your orders are carefully packed, using shielded, conductive or vacuum-sealed packaging where necessary, so you receive your parts in perfect condition. In addition, all our suppliers are constantly monitored, which means you receive the highest standard of quality, part of our inspection includes batch checking and the use of high-powered magnification equipment.
At Phoenix Components we believe that quality and attention to detail makes all the difference, and is why we strive to meet and, in most cases, exceed regular franchised distributors.
The commitment to quality begins with ensuring our suppliers conform to our stringent quality processes. To become a supplier to Phoenix Components is not the simple formality of filling out a form but can in most cases involve inspection of premises and most certainly ongoing evaluation and monitoring, this commitment continues with our in house quality checks right through to our Quality Guarantee.
Expert sourcing through our global, quality assured offices gives full traceability to ISO 9001 compliant standards. This combined with comprehensive testing services from X-Ray to full functional testing and the Phoenix guarantee allows you to buy with complete confidence.
For fast personal service phone us on +44 (0) 1757 249349